Frequently Asked Questions

Your JMB, MC or authorised management body decides the parking rules, rates, grace periods, overnight rules, enforcement process and eligible pass types. ResiParq digitises and operates the approved workflow so access, collection, settlement and reporting are consistent and auditable.

No. ResiParq does not replace your by-laws, house rules or committee approval process. It helps enforce the parking workflow approved by your authorised management body — providing digital access control, cashless collection and audit-ready reporting within your approved rules.

Zero capex. We bear all hardware and deployment costs — handheld devices, cloud platform, guard training, and ongoing maintenance. Your community pays nothing upfront. Revenue sharing terms are agreed based on actual bay count and equipment scope.

Your JMB/MC receives an agreed share of all parking collections — visitor fees, overnight charges, seasonal passes, and enforcement fines. Revenue is settled to your designated bank account the next business day.

No. ResiParq works with your existing guard. Instead of a logbook and cash, the guard uses a handheld device to capture plates and process cashless payments. Every transaction is tracked and reported automatically.

Visitor parking charges are set by your JMB/MC committee, not by ResiParq. The system ensures fairness — approved rates, consistent enforcement, and transparent reporting that management can explain clearly at AGMs.

All major cashless options: DuitNow QR, MyDebit, Visa, and Mastercard. No cash is collected at any point.

Most sites go live within days. Complex configurations with multiple entry/exit gates may take up to 2 months. We handle everything — hardware, software, and guard training.

ResiParq runs on enterprise-grade cloud infrastructure that powers mission-critical parking sites across Malaysia. The platform is battle-tested, redundant, and monitored 24/7.

Yes. Property Management Companies get a consolidated dashboard with per-site drilldown, centralised guard management, and automated per-site reconciliation. One login, full portfolio visibility.

Yes. ResiParq is PDPA compliant and hosted on enterprise-grade cloud infrastructure in the Malaysia/Singapore region. All payment processing follows PCI DSS standards.

Minimal. Guards complete automated video training in Bahasa Malaysia, English, or Tamil. Most are operational within one morning session.