Frequently Asked Questions

Zero. We bear all capex and opex — handheld devices, cloud platform, guard training, and ongoing maintenance. Your community pays nothing upfront and nothing ongoing.

Your JMB/MC receives an agreed share of all parking revenue — visitor fees, overnight charges, seasonal passes, and enforcement fines. Revenue is settled to your designated bank account the next business day.

No. ResiParq works with your existing guard. Instead of a logbook and cash, the guard uses a handheld device to capture plates and process cashless payments. Every transaction is tracked and reported automatically.

Visitor parking charges improve your maintenance fund and prevent abuse of shared bays. Real visitors park easily with digital permits. The system is fair, transparent, and eliminates freeloading.

All major cashless options: DuitNow QR, MyDebit, Visa, and Mastercard. No cash is collected at any point.

Most sites go live within days. Complex configurations with multiple entry/exit gates may take up to 2 months. We handle everything — hardware, software, and guard training.

ResiParq runs on the same cloud-based parking engine that powers mission-critical commercial sites across Malaysia. The platform is battle-tested, redundant, and monitored 24/7.

Yes. Property Management Companies get a consolidated dashboard with per-site drilldown, centralised guard management, and automated per-site reconciliation. One login, full portfolio visibility.

Yes. ResiParq is PDPA compliant and hosted on enterprise-grade cloud infrastructure in the Malaysia/Singapore region. All payment processing follows PCI DSS standards.

Minimal. Guards complete automated video training in Bahasa Malaysia, English, Tamil, or Nepali. Most are operational within one morning session.